Customer Care

Customer Service Policy

We are committed to providing the best possible customer care to all of our customers.

Here is our customer care policy:

​1.     Personalized Support: We understand that each customer is unique, and we are committed to providing personalized support to each customer. We offer various forms of support, including email and chat support to answer any questions or concerns customers may have.

​2.     Timely Response: We will respond to all customer inquiries as quickly as possible, typically within 24 hours or less. If a customer needs additional support, we will work with them until their questions or concerns have been resolved.

​3.     Quality Products: We are dedicated to providing high-quality educational resources that meet the unique needs of students with specialized learning needs. We regularly review and update our products to ensure they are up-to-date and meet the latest standards.

​4.     Fair Pricing: We believe that quality education should be accessible to everyone, and we strive to provide fair and reasonable pricing for our products. We also offer discounts and promotions for bulk orders or repeat customers.

​5.     Satisfaction Guarantee: We stand behind the quality of our products and are committed to customer satisfaction. If a customer is not satisfied with their purchase, we will work with them to find a solution or offer a refund.

​6.     Privacy and Security: We respect our customers' privacy and are committed to keeping their personal information secure. We follow industry best practices for data protection and never share or sell customer data to third parties.

We are committed to providing exceptional customer care to all of our customers. If you have any questions or concerns, please do not hesitate to contact us: info@learningactivitypockets.com

Shipping Policy

We are committed to providing quality educational products for students with special needs. We want to ensure that our customers have a seamless and positive shopping experience, including a smooth shipping process. Below is our shipping policy:

1. Processing Time:

Once your order is placed and payment is confirmed, we will process it within 3-4 business days. During peak seasons or holidays, processing times may be slightly longer, but we will keep you informed about any delays.

2. Shipping Methods:

To ensure the safe and timely delivery of your order, all orders are shipped through Canada Post.

3. Shipping Times:

Shipping times vary depending on your location. As a general estimate:

- Domestic Shipping: 7-10 days

- International Shipping: 10-15 days

Please note that shipping times are approximate and can be affected by factors beyond our control, such as customs delays or adverse weather conditions.

4. Delayed or Lost Shipments:

While we strive to ensure your order arrives within the estimated time frame, occasionally, unforeseen circumstances may lead to delays or lost shipments. If your order is significantly delayed or appears to be lost, please notify us immediately (at info@learningactivitypockets.com), and we will work with the shipping carrier to resolve the issue promptly.

Return and Exchange Policy

At speceducate, we want to make sure your shopping experience is amazing! That is why we offer a risk-free return policy on items purchased through our store.

​Money-Back Guarantee

We stand behind the quality of our Learning Activity Pocket Kits and want you to be fully satisfied with your purchase. That’s why we offer a no-hassle money-back guarantee.

How It Works:

  • If you’re not completely satisfied with your Learning Activity Pocket Kit, simply contact us.

  • Return the kit in its original condition.

  • We’ll issue a full refund, no questions asked.

Our Promise:

We believe in the value our kits bring to your classroom, but if for any reason they don’t meet your expectations, we’ve got you covered. Your satisfaction is our top priority.

Start Shopping with Confidence Today!